11ck Frequently Asked Questions
Everything you need to know about playing on 11ck — from account setup and local payment methods to bonuses, cricket betting, and responsible gaming in Bangladesh.
Welcome to the 11ck FAQ centre. This page covers the most common questions from Bangladeshi players — covering account registration, deposits and withdrawals via bKash, Nagad and Rocket, available games, bonus terms, and safe gambling resources. If your question is not listed here, reach out to our support team at [email protected].
Account & Registration
How do I create an account on 11ck?
Creating an 11ck account takes under two minutes. Visit the registration page, enter your mobile number, choose a username and password, then verify your number with the OTP sent via SMS. You must be at least 21 years old to register. One account per person is permitted — duplicate accounts may be closed without notice.
What documents do I need for KYC verification on 11ck?
11ck requires a government-issued photo ID (National ID card or passport) and proof of your registered mobile number for KYC verification. Upload clear photos of both documents through the verification section of your account dashboard. KYC is typically reviewed within 24 hours. Completing KYC unlocks full withdrawal limits and bonus eligibility.
I forgot my 11ck password — how do I reset it?
Use the 'Forgot Password' link on the 11ck login page. Enter the mobile number linked to your account and you will receive a one-time reset code by SMS. Enter the code, then set a new password of at least 8 characters combining letters and numbers. If your registered number is no longer active, contact [email protected] with your account details.
Can I have more than one 11ck account?
No — 11ck strictly allows one account per player. Holding multiple accounts violates the terms and conditions and may result in permanent closure of all linked accounts and forfeiture of any balances. If you believe a duplicate was created accidentally, contact support immediately to resolve the issue before any action is taken.
How do I close my 11ck account permanently?
To permanently close your 11ck account, email [email protected] from your registered email address with the subject 'Account Closure Request'. Withdraw any remaining balance before submitting the request. Accounts with pending bets cannot be closed until those bets settle. If you are closing for responsible gaming reasons, consider a temporary self-exclusion period first.
Deposits & Withdrawals
How long does a bKash deposit take on 11ck?
bKash deposits on 11ck are credited instantly in almost all cases — usually within 30 seconds of completing the transaction on your bKash app. If a deposit is not reflected after 10 minutes, take a screenshot of your bKash transaction confirmation and contact [email protected] with your account username and transaction ID for a manual check.
What is the minimum deposit amount on 11ck?
The minimum deposit on 11ck is ৳200 via bKash, Nagad, and Rocket. Bank transfer deposits via Dutch-Bangla Bank or BRAC Bank may have a higher minimum of ৳500. There is no maximum deposit limit for verified accounts, though your mobile banking provider may impose its own daily transaction caps.
What is the minimum withdrawal amount on 11ck?
The minimum withdrawal on 11ck is ৳500 for all supported methods including bKash, Nagad, and Rocket. Withdrawals are processed within 1–4 hours during business hours (9am–11pm BST). You must complete KYC verification before your first withdrawal. Any active bonus wagering requirements must also be fully cleared before funds can be withdrawn.
Does 11ck charge fees on deposits or withdrawals?
11ck does not charge any fees on standard deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket) may apply their own service charges on the transaction — these are set by the provider and are outside 11ck's control. Always check your bKash or Nagad app for any applicable charges before initiating a transaction.
Can I use Nagad or Rocket to deposit and withdraw on 11ck?
Yes — 11ck supports Nagad and Rocket alongside bKash for both deposits and withdrawals. The process is identical: select your preferred method in the cashier section, enter the transaction amount, complete the payment in your mobile app, and the funds appear in your 11ck wallet. Upay is also supported as an additional option.
Games & Gameplay
Can I bet on BPL and IPL matches on 11ck?
Yes — 11ck covers all major cricket tournaments including BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC Champions Trophy, and bilateral series featuring the Bangladesh Tigers. Pre-match and live in-play betting markets are available, covering match winner, top batsman, total runs, wicket markets, and more. Markets open 24–48 hours before each match.
Are the slot games on 11ck fair and certified?
All slot games on 11ck use RNG (Random Number Generator) technology certified by independent auditors. The RTP (Return to Player) percentage for each game is published by the provider and is publicly accessible. Games from providers like Pragmatic Play, NetEnt, and Microgaming carry third-party certifications for fairness. 11ck does not alter or modify any game outcomes.
Can I play 11ck games on my Android or iPhone?
11ck is fully optimised for mobile play on both Android and iOS devices. Simply open your mobile browser (Chrome on Android, Safari on iOS), navigate to 11ck.pro, and log in — no app download is required. The mobile site loads quickly on standard Grameenphone, Robi, or Banglalink data connections and supports all game types including live casino, cricket betting, and slots.
What live casino games are available on 11ck?
11ck's live casino section is powered by Evolution Gaming and Ezugi, offering real-time streamed games including Live Baccarat, Live Roulette, Live Blackjack, Dragon Tiger, Andar Bahar, Teen Patti, and game-show style games like Crazy Time and Mega Ball. Tables with Bangladeshi-speaking hosts are available during peak hours.
What are the rules for placing bets on cricket matches on 11ck?
On 11ck, cricket bets are void if a match is abandoned before the minimum overs required for a valid result (as defined per competition rules). In-play bets are accepted right up until the ball is bowled. Minimum stake per bet is ৳50; the maximum varies by market and match. Settle-on-completion rules apply — winnings are credited once the official result is confirmed by the governing body.
Bonuses & Promotions
What is the 11ck welcome bonus and how does it work?
The 11ck welcome bonus is a deposit-match offer available to all new players on their first deposit. The bonus funds are credited to your account alongside your deposit and can be used across sports betting and casino games. A wagering requirement applies before bonus-derived winnings can be withdrawn — check the current bonus terms page for the exact multiplier and eligible game contributions.
How many times do I need to wager a bonus before I can withdraw?
The exact wagering requirement (rollover) depends on the specific promotion. 11ck's standard welcome bonus carries a rollover that must be met within 30 days of the bonus being credited. Only bets placed with real-money or bonus funds on qualifying games count toward the wagering total. Free-play rounds and void/cancelled bets do not contribute. Check the active promotion's T&C panel for the current figure.
Do free spins expire on 11ck?
Yes — free spins awarded on 11ck carry an expiry period, typically 7 days from the date they are issued. Any unplayed free spins after the expiry date are forfeited automatically. Winnings from free spins are usually added as bonus funds subject to a separate wagering requirement before they can be converted to withdrawable cash.
Is the 11ck welcome bonus available for bKash deposits?
Yes — the 11ck welcome bonus applies to qualifying first deposits made via bKash, Nagad, Rocket, and Upay. There is no restriction on payment method for bonus eligibility. Make sure you opt in to the bonus offer before or during your deposit — bonuses cannot be applied retroactively to a deposit that was completed without opting in.
Safety & Responsible Gaming
Is 11ck a safe and legitimate platform for Bangladeshi players?
11ck uses SSL encryption across the entire platform to protect your personal data and financial transactions. Player funds are held in segregated accounts separate from operational funds. The platform employs RNG-certified game providers and undergoes regular security audits. We encourage all players to practise responsible gaming and to only gamble what they can afford to lose.
What responsible gaming tools does 11ck offer?
11ck offers several responsible gaming tools accessible from your account settings: deposit limits (daily, weekly, monthly), session time reminders, cooling-off periods, and self-exclusion for 30, 60, or 90 days. If gambling is affecting your daily life or relationships, we strongly recommend activating self-exclusion and reaching out to [email protected]. 11ck is strictly for players aged 21 and above.
What is the minimum age to play on 11ck?
The minimum age to register and play on 11ck is 21 years old. This applies to all players regardless of location within Bangladesh. Age verification is conducted during the KYC process and 11ck reserves the right to request proof of age at any time. Any account found to be held by a person under 21 will be closed immediately and any winnings forfeited.
Why Players Choose 11ck
Instant Deposits
Fund your account via bKash, Nagad or Rocket in under 60 seconds.
Bank-Grade Security
SSL encryption and two-factor authentication keep your account protected 24/7.
Mobile-First Design
Optimised for Android and iOS — play cricket, slots and live casino on any phone.
Local Payments
bKash, Nagad, Rocket and Upay accepted — no international card needed.
Cricket & Sports
Bet on BPL, IPL, T20 World Cup, and Bangladesh Tigers matches with live in-play odds.
Huge Game Library
Hundreds of slots, live casino tables and crash games from top global providers.
Still Have Questions?
Our support team is available around the clock. Or jump straight into the action — explore 11ck Casino, place a cricket bet, or log in to your account right now.