11ck Privacy Policy — How We Handle Your Personal Data

This Privacy Policy ("Policy") is issued by 11ck ("the Platform", "we", "us", or "our"), the operator of the online gaming platform accessible at 11ck.pro. This Policy describes how we collect, use, store, share, and protect the personal data of individuals who access or use the Platform ("you" or "User"). By registering an account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

This Policy applies to all personal data collected through the 11ck website, any mobile-optimised version of the site, and any associated service communications (such as email or SMS). This Policy should be read alongside the 11ck Terms and Conditions, which govern the overall relationship between 11ck and its registered users. Capitalised terms not defined in this Policy have the meanings given to them in the Terms and Conditions.

We collect personal data in the following categories. The specific data points collected within each category are listed in the table below:

We collect personal data directly from you when you register an account, make a deposit or withdrawal, contact support, or interact with the Platform. We also collect certain technical data automatically when you access the Platform, as set out above. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where age verification requires identity document review.

11ck uses the personal data we collect for the following purposes:

• Account Registration and Management: to create and maintain your 11ck account, verify your identity in accordance with KYC requirements, and provide you with access to Platform services.
• Transaction Processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank transfer methods, and to maintain an accurate transaction record for your account.
• Fraud Prevention and Security: to detect, investigate, and prevent fraudulent transactions, money laundering, and other prohibited activities as described in the Terms and Conditions.
• Responsible Gaming: to monitor gaming activity patterns and enforce any deposit limits, self-exclusion requests, or account time-out settings you have activated.
• Customer Support: to respond to your enquiries, complaints, and account-related requests submitted through [email protected].
• Platform Improvement: to analyse aggregated, anonymised usage data in order to improve the performance, design, and features of the 11ck platform.

We do not use your personal data for unsolicited third-party marketing. If we wish to send you promotional communications about 11ck bonuses or new platform features, we will do so only through the contact method you used to register and only where you have not opted out of such communications.

11ck processes personal data on the following legal bases:

• Contractual Necessity: processing is required to perform our contract with you — specifically, to operate your account, process transactions, and provide Platform services.
• Legal Obligation: processing is required to comply with applicable laws, including anti-money laundering obligations, KYC requirements, and age verification duties.
• Legitimate Interests: processing is necessary for our legitimate interests in fraud prevention, platform security, and improving user experience, provided those interests are not overridden by your data protection rights.
• Consent: where we process personal data for purposes beyond those described above (for example, sending promotional communications), we will seek your prior consent. You may withdraw your consent at any time by contacting [email protected].

11ck does not sell or rent your personal data to any third party. We may share your personal data with the following categories of recipient only where strictly necessary:

• Payment Processors: your mobile wallet identifier or bank account details are shared with bKash, Nagad, Rocket, Upay, or relevant banking partners solely for the purpose of processing your deposit or withdrawal transaction.
• Game and Technology Providers: certain gaming providers (such as Evolution Gaming, Pragmatic Play, Spribe, and Ezugi) may receive session data in order to deliver their game products through the Platform. These providers act as data processors under our instruction and are contractually required to protect your data.
• Regulatory and Law Enforcement Authorities: where required by applicable law or pursuant to a lawful order, we may disclose your personal data to regulatory bodies or law enforcement agencies in Bangladesh or other relevant jurisdictions.
• Fraud Prevention Services: we may share data with fraud detection and identity verification service providers where we reasonably suspect that an account is being used for fraudulent purposes or in violation of the Terms and Conditions.

All third parties with whom we share personal data are required by contract to maintain appropriate technical and organisational measures to protect that data and to use it only for the specified purpose. 11ck remains responsible for ensuring that any such sharing is lawful and proportionate.

When you make a deposit or request a withdrawal using bKash, Nagad, Rocket, Upay, or a bank transfer, 11ck records the transaction reference, the payment method used, the amount, and the timestamp. Your full mobile wallet PIN or bank account login credentials are never transmitted to or stored by 11ck — these remain exclusively between you and your payment provider at the point of transaction. 11ck only receives confirmation of a completed or failed transaction from the payment provider, not your authentication credentials.

Financial transaction records are retained for a minimum of five years from the date of the transaction in order to comply with applicable anti-money laundering and financial record-keeping requirements. These records form part of the audit trail that 11ck is obligated to maintain and may be reviewed in the event of a dispute, fraud investigation, or regulatory enquiry.

11ck uses cookies and similar tracking technologies on the Platform. Cookies are small text files placed on your device that allow the Platform to recognise your browser and remember certain information. We use three categories of cookies:

• Essential Cookies: required for the Platform to function correctly. They manage your login session, remember your language preference, and maintain the security state of your account. These cookies cannot be disabled without making the Platform non-functional.
• Analytics Cookies: used to collect anonymised data about how users interact with the Platform, including which pages are visited most frequently and how long sessions last. This data is used internally to improve the Platform and is not linked to any individual user account.
• Functional Cookies: used to remember your in-session preferences such as game volume settings and display options, to provide a more personalised experience on return visits.

We do not use advertising or cross-site tracking cookies. You can manage cookie preferences through your browser settings; however, disabling essential cookies will impair the functionality of the Platform. For most users in Bangladesh accessing 11ck via a mobile browser, cookie consent is managed through your browser's built-in settings.

11ck retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law. The following general retention periods apply: account data is retained for the duration of your active account plus five years following account closure; transaction and financial records are retained for a minimum of five years; KYC and identity verification documents are retained for five years from account closure or the date of the last transaction, whichever is later; support correspondence is retained for three years from the date of the most recent interaction.

When the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be linked to any individual. Where we anonymise data, we may retain and use it indefinitely for analytical purposes since it no longer constitutes personal data. If you request deletion of your account, we will initiate the deletion process promptly, subject to our obligations to retain certain data under applicable law.

Subject to applicable law, you have the following rights in respect of the personal data 11ck holds about you:

• Right of Access: you may request a copy of the personal data we hold about you. We will respond within 30 days of receiving a verified request.
• Right of Rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it. Please contact [email protected] with the specific correction required.
• Right of Erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected and where no legal retention obligation applies. Certain data (particularly financial transaction records) may be exempt from erasure due to legal obligations.
• Right to Object: you may object to processing of your personal data where it is based on our legitimate interests. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Right to Data Portability: where processing is based on your consent or on contract performance and is carried out by automated means, you may request that we provide your personal data in a structured, commonly used, machine-readable format.

To exercise any of the above rights, please submit a written request to [email protected] from the email address or mobile number associated with your 11ck account. We may need to verify your identity before processing your request. We will respond to all verified data rights requests within 30 calendar days, or notify you if a longer period is required due to complexity.

11ck implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit between your device and the Platform, secure server infrastructure with access controls limited to authorised personnel, regular security assessments and vulnerability testing, and internal data access policies that restrict which members of the 11ck team can view personal data and under what circumstances.

While we take our security obligations seriously, no online platform can guarantee absolute security against all possible threats. In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, we will notify you without undue delay via your registered contact details. You are responsible for keeping your account password and any verification codes confidential — 11ck will never ask you to share your password by SMS, email, or through any other channel.

11ck is strictly an adult platform. Access to and use of 11ck is prohibited for any person under the age of 21. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from an under-age individual, we will take immediate steps to delete that data and close the associated account. If you believe a person under the age of 21 has registered on 11ck, please notify us immediately at [email protected] so we can investigate and take appropriate action.

11ck reserves the right to update or amend this Privacy Policy at any time. The revised Policy will be published on this page with an updated effective date. Where changes are material — for example, where we introduce a new category of data processing or a new category of third-party recipient — we will notify registered users via their registered mobile number or email address with reasonable advance notice. Your continued use of the Platform after the effective date of any revised Policy constitutes your acceptance of the changes. We encourage you to review this page periodically to stay informed about how 11ck handles your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or to how 11ck processes your personal data, please contact our support team at [email protected]. Please include your registered mobile number and, where applicable, the specific data right you wish to exercise or the nature of your concern, so that our team can respond as efficiently as possible. We aim to acknowledge all data-related enquiries within 24 hours and to provide a substantive response within 30 calendar days.

11ck treats all privacy-related communications with the strictest confidence. We do not discuss account details, personal data, or security information through any channel other than the registered contact details associated with your 11ck account. Please be vigilant about phishing attempts: 11ck will never ask for your account password, PIN, or one-time verification codes by any method. If you receive a suspicious communication claiming to be from 11ck, please report it to [email protected] immediately.