Responsible Gaming at 11ck — Stay Safe, Play Smart

At 11ck, we believe that gaming should always be a form of entertainment — never a source of financial stress or emotional hardship. We serve players across Bangladesh, from Dhaka and Chittagong to Sylhet and Cox's Bazar, and we take our duty of care to every one of those players seriously. Responsible gaming is not just a policy at 11ck; it is a core part of how the platform is designed and operated.

We provide a suite of practical tools that allow you to set personal limits, take breaks, or permanently exclude yourself from the platform if needed. These tools are available at any time through your account settings or by contacting our support team at [email protected]. We encourage every player to use them proactively — not just when a problem has already developed.

One of the most effective ways to maintain control over your gambling is to set a deposit limit before you start playing. 11ck allows you to set a maximum daily, weekly, or monthly deposit amount in Bangladeshi Taka (৳). Once a limit is active, the platform will not allow you to deposit beyond that amount within the chosen time window, regardless of how many separate attempts you make.

Deposit limits work on a rolling basis — they reset automatically at the start of the next period. The following rules apply to how limits are applied and changed:

• Reducing a deposit limit takes effect immediately. If you lower your limit from ৳5,000 to ৳2,000 per day, the new lower limit is applied at once.
• Increasing a deposit limit requires a 7-day cooling-off period before it takes effect. This delay is intentional and protects you from impulsive decisions made in the heat of the moment.
• Removing a deposit limit entirely also requires the same 7-day waiting period.

To set or adjust your deposit limit, log in to your 11ck account and navigate to Account Settings, or contact the support team directly at [email protected] with the limit type and amount you wish to apply.

Sometimes you may simply need a short period away from the platform — not a permanent closure, but a chance to clear your head and return to gaming as a leisure activity rather than a habit. 11ck's time-out feature lets you pause your account for a defined short period without any long-term consequences for your account status.

• 24-hour time-out: your account is inaccessible for one full day. All pending bets placed before the time-out are settled normally.
• 48-hour time-out: a two-day cooling-off period. Useful when you feel you have been spending more time on the platform than intended.
• 7-day time-out: a one-week break that gives you adequate time to reassess your gaming habits without the pressure of a permanent account closure.
• During any active time-out period, you cannot log in, place bets, or make deposits. The time-out cannot be shortened once activated — it must run its full course.

To activate a time-out, email [email protected] and specify which duration you require. The team will apply the time-out to your account within one hour of receiving your request. You can also initiate a time-out through your account settings if the option is available in your account dashboard.

If you feel that a short time-out is not sufficient and that you need a more substantial break from online gambling, 11ck offers a formal self-exclusion programme. Self-exclusion is a voluntary decision by you to close your 11ck account for a defined minimum period or permanently, with the specific intention of preventing yourself from accessing gambling services during that time.

Self-exclusion periods available at 11ck are: 6 months, 12 months, 2 years, 5 years, or permanent (indefinite). When you self-exclude, your account is closed, your balance is returned to your registered payment method (bKash, Nagad, Rocket, or bank account), and your personal promotional communications are stopped immediately. You will not be able to create a new 11ck account during the self-exclusion period.

To initiate self-exclusion, please email [email protected] from your registered email address or mobile number. State clearly that you wish to self-exclude, your preferred exclusion duration, and your account details. Our team will process the request within 24 hours and confirm closure via your registered contact method.

11ck operates exclusively as an adult platform. Under no circumstances is any person under the age of 21 permitted to register an account, make a deposit, or engage in any form of gambling activity on 11ck. This is a firm policy and is enforced through our KYC (Know Your Customer) verification process.

All players are required to complete identity verification before they can make a withdrawal or when prompted by the platform. During verification, you may be asked to provide one or more of the following:

• A valid government-issued National ID Card (NID) showing date of birth.
• A valid Bangladesh passport (bio-data page).
• A valid Bangladesh driving licence showing date of birth.
• A selfie or photograph confirming physical likeness to the submitted identity document.

If at any stage 11ck has reasonable grounds to suspect that a player is under 21 years of age, the account will be suspended immediately pending verification. Any funds deposited by an under-age player will be returned in full and the account will be permanently closed. If you are a parent or guardian and suspect that a minor in your household has accessed 11ck, please contact [email protected] immediately.

Problem gambling can affect anyone, regardless of income, education, or background. It is important to be aware of the warning signs, both in yourself and in people close to you. The following indicators may suggest that gambling has moved beyond entertainment and is causing harm:

• Spending more money on gambling than you planned or can comfortably afford.
• Chasing losses — placing additional bets specifically to try to recover money already lost.
• Gambling interfering with work, studies, or important daily responsibilities.
• Feeling anxious, irritable, or restless when not gambling or when unable to access the platform.
• Borrowing money from family, friends, or financial institutions to fund gambling activity.
• Concealing gambling activity or the amount spent from family members or close friends.

If any of these signs resonate with you, please do not hesitate to reach out to the 11ck support team at [email protected]. Our team can help you activate any of the protective tools described on this page or simply listen and provide guidance. You are not alone, and taking the first step to ask for help is a sign of strength, not weakness.

The following practical guidelines can help you maintain a healthy relationship with gaming and ensure that gambling remains a leisure activity rather than a compulsion:

• Set a strict gambling budget before each session and stick to it, regardless of whether you are winning or losing.
• Never gamble with money that is allocated for essential expenses such as rent, food, education, or household bills.
• Take regular breaks during gaming sessions. Step away from the screen, stretch, and reset your focus before returning.
• Avoid gambling when you are emotionally upset, stressed, tired, or under the influence of alcohol. Impaired judgment leads to impulsive decisions.
• Treat any winnings as a bonus, not as income. Do not plan your financial future around the expectation of gambling wins.
• Balance gaming with other activities. Maintain time with family, friends, and hobbies that have nothing to do with gambling.

If you share a device with younger family members — including children or teenagers — we strongly recommend that you take steps to prevent them from accidentally accessing 11ck or any other gambling platform. Practical measures include logging out of your 11ck account after every session, not saving your login credentials in shared browsers, enabling device-level parental control software, and keeping your account password private at all times.

If you have any reason to believe that a minor has accessed your 11ck account or registered independently, please report this immediately to [email protected]. 11ck will close the account and refund any funds within one business day of receiving such a report. The safety and wellbeing of young people is something we take extremely seriously, and we appreciate the cooperation of all adult players in upholding this standard.